Agenda

In the wake of significant culture shifts impacting talent attraction and retention, Canadian retailers want to light the path for a joyful career in retail. Vicki Bradley, executive coach and seasoned retailer, discusses how leaders at all levels can help their teams and prospective talent see the vision for their retail career. Joined by Jackie Ross, Principal, JRoss Retail Recruiters, Jackie and Vicki discuss building a pipeline for top talent, the importance of trust, and the role for corporate team members in the store. In this session, learn actionable tips for how your leadership team can increase engagement by cultivating pride in retail.

Retailers across Canada are prioritizing their DEI strategy and are seeking to build trust and authentic engagement among their teams. This session will share how we can increase our awareness, take ownership of our belonging, and adapt to foster collaboration. Attendees will leave with an understanding of the ways personality, background, fear and trauma affect us all.

Fast Five Sponsor Highlight

Ryley Learning’s Anti-Racism for Workplaces online course is making an impact with retailers in Canada and helping drive the conversation forward. Join us for an inside look at why this training tool is making an impact and the production decisions that ensure a positive learning experience.

Employee engagement at Longo’s is deeply rooted in the value of collaboration between the HR and marketing teams. Liz Volk, Chief Human Resources Officer, and Alex Green, Chief Marketing Officer with Longo’s join us for a fireside chat to share the keys to collaboration and driving transformational change. Learn how these teams work together to deliver messaging, training and support for employees that then translates into increased engagement for the best customer experiences.

Retail Council of Canada is representing member’s needs to all levels of government and aim to educate members on legislative changes that impact their business. Christopher Delledonne, Director, Human Resources with Bell and Chair of RCC HR Advisory Committee joins Santo Ligotti, VP Member Services at RCC, to share an update on behalf of the HR Advisory committee and an outlook on initiatives supporting and advocating for the retail human resource community in Canada.

With radical culture changes for employees working from home and on the front line, having honest conversations about mental health has never been more integrated into our professional lives. Tim Dumas, COO Jaks Beer, Wine and Spirits, joins us to talk about how the Jak’s team has cultivated a strong community for a unified sense of purpose and belonging for lasting relationships. Learn about the strategic conversations that are breaking down barriers and creating joy in the workplace.

Fast Five Sponsor Highlight

In today’s competitive employment market retailers are examining how to modernize their benefit offering and provide desired flexibility. Ryan Tevel, Director of Partnerships with KOHO, shares how retailers can do just that with Instant Pay. Learn why employees are seeking this payroll benefit and what makes it a differentiator for your incoming workforce.

Future of work surveys are indicating potential retention risks in the face of changing employee values and lifestyles. Retailers can mitigate these risks with strategies that retain talent and reflect new personal and professional priorities of Canadians. This panel discussion explores four areas of opportunity including career development, recognition, responsive feedback, and how flexibility can be mutually beneficial.