A packed full-day of discussion and learning on today’s most pressing HR issues affecting retailers.

April 25, 2024

7:30 AM - 8:30 AM EST
7:30 AM - 8:45 AM EST
Networking Breakfast
8:45 AM - 9:00 AM EST

Welcoming Remarks

Main Stage

Diane J. Brisebois

President and CEO

Retail Council of Canada

Kevin Graff


Graff Retail

9:00 AM - 9:30 AM EST

Mastering Finance for HR: Winning Executive Buy-In for Change

Main Stage

Robert Laufer, CFO of Browns Shoes, sits down with RCC President and CEO Diane J. Brisebois to explore the art of building a strong business case for HR investments. They’ll explore how to align with leadership priorities, effectively balance qualitative and quantitative factors in decision-making, and demonstrate HR’s value to secure the necessary support for driving growth and change within your organization.

Robert Laufer

Chief Financial Officer (CFO)

Browns Shoes Inc.

Diane J. Brisebois

President and CEO

Retail Council of Canada

9:30 AM - 10:00 AM EST

What Employees are Seeking Beyond “Competitive Pay”

Main Stage

Retail workers are looking for more than “competitive pay”. How can retailers make a real difference in their employees’ daily work life and contribute positively to their overall experience? John Mortimer and Shelly Patel, seasoned voices from LabourWatch, bring you frontline insights from conversations with team members at every level. They’ll share the actionable strategies that resonate with employees, boost engagement, and in turn, enhance customer loyalty and business performance.

John Mortimer


Canadian LabourWatch Association

Shelly M. Patel

Vice President

Canadian LabourWatch Association

10:00 AM - 10:05 AM EST

Pitfalls and Risks of Utilizing AI for HR

Fast Five Sponsor Highlight

Main Stage

Discover the promise AI holds for HR functions, alongside critical pitfalls and risks for your business. Bay Ryley, uncovers the legal landscape governing AI in the workplace, from existing regulations to upcoming developments. This includes a close look at the indispensable role of human emotion and creativity, highlighting their irreplaceable essence amidst technological advancements.

Bay Ryley


Ryley Learning

Kris Siddiqi

Comedian, actor, writer

10:05 AM - 10:30 AM EST

Building Bridges, Breaking Barriers: Empowering Your DEI Strategy 

Rochele Padiachy

Manager, Learning and Knowledge Solutions

Canadian Centre for Diversity and Inclusion

Main Stage

Explore transformative DEI strategies, designed specifically for retail HR leaders. Rochele Padiachy, Learning Manager at the Canadian Centre for Diversity and Inclusion will guide you on what the journey to successful DEI integration entails. Gain a deeper understanding of how to weave DEI into the fabric of your business plans and recognize the incremental yet pivotal changes you are making that will shape a more inclusive future. Discover practical steps for embedding DEI into your organization’s culture for lasting and meaningful impact.

10:30 AM - 11:00 AM EST

AI-Driven Innovations for Tomorrow’s Workforce

David Lloyd

Chief Data Officer


Main Stage

Dive into the future of retail HR with AI, where streamlining tasks becomes almost effortless, and gaining deeper, actionable workforce insights is the norm. Imagine a world where AI not only simplifies your most complex processes but also amplifies your understanding of your unique team dynamics. As demographics shift and technologies accelerate, embracing the potential in AI for savvy decision-making, effectively bridging skill gaps, and bringing workforce efficiency to new heights will become an imperative that will also make your role more impactful and fulfilling.

11:00 AM - 11:30 AM EST

Networking Break


Be sure to visit the exhibit hall during the networking break.

11:30 AM - 12:15 PM EST

Unlocking Retail Talent Attraction Strategies

Empowering the Frontlines with AI-driven Coaching

12:15 PM - 1:30 PM EST

Networking Lunch


Take a break, enjoy a delicious lunch, and network with your industry peers. Don’t miss the chance to connect with leading solution providers in the Exhibit Hall.

1:30 PM - 3:00 PM EST

Employee Experience: Round Table Discussions

The Evolving Workforce: Round Table Discussions

3:00 PM - 3:15 PM EST

Networking Break


Be sure to visit the exhibit hall during the networking break.

3:20 PM - 3:25 PM EST

Canadian Disability Business Network

Pina D’Intino

Principal Owner and Accessibility Consultant

Aequum Global Access Inc

Fast Five Highlight

Main Stage

The Canadian Business Disability Network is a national network of businesses championing a barrier-free Canada for all. Our mission is to empower member organizations to adopt best practices to promote disability inclusion that benefit their businesses, employees, and customers. Learn more about how this network is inspiring collaboration on solutions for disability inclusion that benefit Canadian businesses, their employees, customers and the broader economy.

3:25 PM - 4:00 PM EST

Revitalizing Inspired Employee Engagement  

Deb Craven


Longo Brothers Fruit Markets Inc.

Main Stage

Longo’s President Deb Craven chats about propelling employee engagement and the groundwork Longo’s took on to discover practical and meaningful ways to improve daily employee experiences. Deb shares what they learned, the importance of accountability, and how it has led increased engagement reflected in safety, attendance, and job satisfaction.

4:00 PM - 4:00 PM EST
Closing Remarks
4:00 PM - 5:00 PM EST
Networking Cocktail Reception