A packed full-day of discussion and learning on today’s most pressing HR issues affecting retailers.

April 20, 2023

7:30 AM - 4:00 PM EST
7:30 AM - 8:30 AM EST
Networking Breakfast
8:30 AM - 8:45 AM EST

Welcoming Remarks

Diane J. Brisebois

President and CEO

Retail Council of Canada

Kevin Graff


Graff Retail

8:45 AM - 9:15 AM EST

Unlocking Growth with your Employee Experience

Tiffani Bova

Global Growth Evangelist


The fastest way to get your customers to love your brand, is to get your employees to love their jobs. In this session you will hear from Tiffani Bova, Global Growth Evangelist at Salesforce and WSJ bestselling author of Growth IQ, on the impact of aligning these two key areas. Tiffani discusses...

9:15 AM - 9:45 AM EST

Rethinking Change Leadership

Stephen Friedman

Adjunct Professor of Organizational Studies

Schulich ExecEd, Schulich School of Business at York University

Stephen Friedman, Adjunct Professor of Organizational Studies at the Schulich School of Business at York University, specializes in teaching about interpersonal communication and leadership. Stephen is teaching leaders how to rethink their thinking through complex problems and increase their agi...

9:45 AM - 9:50 AM EST

Retail Briefing on Wage Fixing and No Poaching Agreements

Majid Charania

Director of Compliance

Competition Bureau Canada

Fast Five Highlight

Canada’s competition laws will soon prohibit wage fixing and no poaching agreements among employers. Learn more about this important development and the Competition Bureau’s resources designed to help businesses understand the law.

9:50 AM - 10:20 AM EST

Ghost-busting Strategies for Talent Attraction

Ghosting is not only a modern dating term, but employers are similarly getting left in the dust after with candidates going silent on communication, skipping interviews, or simply not showing up to the first day of work. This session looks at how retailers are navigating the roadblocks of talent...

Kelly Mawhinney

Partner and Career LOB, Toronto


Michael LeBlanc

Senior Retail Advisor, Retail Council of Canada

Retail Council of Canada

10:20 AM - 11:00 AM EST

Activating Employee Engagement and Transformation

Creating meaningful programs for improved overall employee wellness has incredible value but how are retailers who have had success and growth ensuring strong, sustainable engagement? In this session, Ardene’s Chief Leadership and Mindfulness Officer, Fil D’Urbano, is joined by two colleague...

Fil D’Urbano

Chief Leadership and Mindfulness Officer


Martine Lamoureux

Head of Talent and Culture


Marie-Laurence Godon

Manager of Culture & Engagement


11:00 AM - 11:30 AM EST
Networking Break
11:30 AM - 12:15 PM EST

Driving Innovation with a Highly Engaged Diverse and Inclusive Workforce

New Ways to Work in a World Without Boundaries

12:15 PM - 1:30 PM EST
Networking Lunch
1:30 PM - 2:15 PM EST

Leveraging Psychological Safety for Long-Term Success

Cultivating Culture in a Hybrid World Through The Power of Technology

2:15 PM - 2:45 PM EST
Networking Break
2:45 PM - 3:15 PM EST

The Power of Belonging

Eamon Leonard

Manager, Learning and Knowledge Solutions

Canadian Centre for Diversity and Inclusion

Creating a sense of belonging in the workplace can have a wide range of advantages for both employees and the organisation as a whole. Employees who feel a sense of belonging are more likely to be engaged, motivated, and productive, and organisations that foster a sense of belonging tend to be m...

3:15 PM - 3:55 PM EST

Boost Retention and Minimize Your Turnover

There are many factors that impact employee retention, from generational expectations to erosion of trust. With estimates that a lost employee can cost 6-9 months average salary, the cost can be staggering. This panel discussion responds to these challenges with tangible strategies including how...

Frances Gunn

Interim Director, Retail Management

Ted Rogers School of Retail Management, Toronto Metropolitan University

Christopher Delledonne

Director, Human Resources


Michael Smyth

Chief Retail Officer

Mastermind Toys

John Benjamin

Vice President of People

Walmart Canada

3:55 PM - 4:25 PM EST

Creative and Agile: Modern HR Leadership

For many years HR leaders have found themselves navigating challenges like optimizing labour costs, meeting recruitment goals, and facilitating learning and development. In moving from crisis mode back to creative and collaborative management, modern leaders are eager to move towards people-cent...

Tanja Fratangeli

Chief People Officer

IKEA Canada

Alex Snelling

Chief People Officer

McDonald’s Restaurants of Canada

Kevin Graff


Graff Retail

4:25 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:30 PM EST
Networking Reception